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FAQs

ORDER

Can I amend my order?
We are unable to amend any part of your order once it is complete.

I gave the wrong address when ordering, what should I do?

In our checkout process you will have selected a disclaimer stating that the address you provided us was correct.

If you have given us the incorrect address then we are unable to send out a replacement tea and you will need to purchase again if you wish to do so.

In order to send our wonderful customers their parcels at the efficient rate we do, our dispatch system is extremely fast so it is impossible to recall packages and make address changes.

If you've provided us the incorrect or old address, we suggest that you notify the occupant of the address you provided us with and hopefully they can help you retrieve your parcel.

 

DELIVERY, RETURNS & PAYMENT

For all questions on deliveries, returns and payment, please click here.

PRODUCT

Storage conditions
All teas should be kept in airtight containers away from direct sunlight.

Shelf life
All Roleaf Teas have a 2 years shelf life from manufactured date.

Packaging
All teas are packed in a pouch bags of either 15, 35 or 80 tea bags, and loose teas in sealed pouch bags. 

Directions for Tea Consumption

Every tea produced by "Roleaf" has unique instructions. Please refer to your chosen tea's web link on the "Roleaf" homepage.

 

OTHERS

For any other enquiries not listed here, please consult our tea expert on the online store or send us an email through the "Contact Us" page. We will reply you within 3 working days.